Client Services Specialist, Human Services Department

Position Description SALARY: Hiring Rate: $21.
4530/hourly Grade 12, Non-Exempt Position, AFSCME-Human Services Unit and MNA Our Mission: "Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All" Our Values: Professional | Approachable | Responsive | Collaborative | Fair & Equitable This challenging and rewarding Client Services Specialist position offers you the opportunity to use your lived experiences, cultural competencies, and experience collaborating with diverse populations to make a difference in the lives of individuals, families and communities in Stearns County.
Stearns County derives strength from the diversity of its workforce and provides a welcoming environment where all are respected, honored and valued.
The Human Services Department is seeking a dedicated individual to join our integrated services delivery team in providing quality customer service to individuals and families with diverse needs and backgrounds.
If you possess great communication and problem-solving skills, have a passion for serving others, and are interested in a busy and fast-paced environment using office technologies, this is your opportunity to make a difference through a rewarding career in public service.
Stearns County is committed to providing culturally responsive and integrated services that strengthen our diverse community.
Bilingual candidates, particularly those fluent in Somali or Spanish are encouraged to apply.
An additional $1.
00/hour will be paid when using Somali or Spanish bilingual fluency.
Position Objective To provide referral, screening and information support services to clients and office and staff support.
The position is responsible for resolving client queries and connecting them to resources that best meet their needs and providing a wide variety of office and staff support pertaining to the specialized area of assignment to support the internal department operations.
This position is responsible for researching, accessing and verifying client and case data, and managing client information by utilizing various client data systems.
Essential Duties and Responsibilities These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
1.
Meets, greets, screens and provides relevant information and resolves a high volume of inquiries regarding local resources and program services.
2.
Evaluates and provides specialized instructions to clients and business partners regarding program criteria, verification of requirements, and assisting with incomplete or incorrect paperwork to support efficient and timely service delivery.
3.
Researches and performs elements of case initiation and case disbursement including screening applications and preparing referrals for further processing.
4.
Schedules appointments, meetings and interpreters.
5.
Receives and receipts payments from clients.
6.
Receives and processes court and law enforcement orders, reports and documents.
7.
Performs coding, scanning, database inquiries, data entry and routing of forms and client documents.
8.
Enters, retrieves and looks up client information in various software systems, transcribes narrative and compiles statistical reports.
9.
Issues EBT and WIC cards and information for accessing benefits.
10.
Receives requests for access to data, analyzes and completes preliminary classification of data, redacts as necessary and prepares draft response.
11.
Assists with maintaining electronic and physical filing systems of active and inactive client records and documents.
12.
Performs record maintenance, including scanning and indexing documents in various databases.
13.
Processes incoming and outgoing mail, faxes and other material.
14.
Assists with gathering statistics for federal, state and local reports.
15.
Attends training and meetings to maintain knowledge of policy, software and process changes.
16.
Assists with training team members and develops instructional materials.
17.
Attends work regularly and in a timely manner.
18.
Performs other duties as assigned or apparent.
Minimum Qualifications and Desirable Knowledge, Skills and Abilities Minimum Qualifications In order to be considered for this position, applicants must possess the following: High School graduate or equivalent One year of post-secondary education and two years of clerical, administrative or customer service experience; OR four years of clerical, administrative or customer service experience Experience using Microsoft Office or a similar computer software technology Desirable Knowledge, Skills, and Abilities 1.
Knowledge of laws and ethics pertaining to privacy of client data.
2.
Knowledge of community resources.
3.
Knowledge of standard filing procedures.
4.
Skilled in the use of office technologies.
5.
Ability to organize and prioritize a high-volume workload in an efficient manner.
6.
Ability to process information with attention to detail.
7.
Ability to follow directions from general guidelines.
8.
Ability to be adaptable and flexible in assigned duties changing over time to meet division needs and processes.
9.
Ability to recognize and respect cultural differences and provide impartial assistance to the people served.
10.
Ability to handle sensitive information and maintain a high level of confidentiality.
11.
Ability to develop, navigate, and effectively utilize reports generated from multiple software systems.
12.
Ability to prepare and present draft documents for review by professional staff.
13.
Ability to effectively communicate verbally and in writing.
Accountabilities, Work Environment and Extent of Supervision or Guidance Provided Accountabilities Shared By All Employees 1.
Performs job responsibilities in a manner consistent with the County's mission and values.
2.
Develops and maintains a thorough working knowledge of all department and County-wide policies, protocols and procedures that apply to the performance of this position.
3.
Develops respectful and cooperative working relationships with co-workers.
4.
Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.
5.
Seeks opportunities for further personal growth and development.
6.
Represents the County in a professional manner to all internal and external contacts when doing the County's business.
7.
Complies with all rules and policies in order to maintain a safe work environment.
Work Environment and Physical Demands The primary responsibilities for this position will be performed approximately 100% of the time indoors.
May require minimal travel to off-site locations.
Will have minimal exposure to health hazards and accidents; requires a low to moderate level of physical effort.
All employees are required to reside within the state of Minnesota.
Extent of Supervision or Guidance Provided Work is performed under the general supervision of the Office Services Supervisor.
Responsibility for Public Contact Frequent.
Hours of Work, Testing and Interview Dates Hours of Work Normal work hours are 8:00 a.
m.
to 4:30 p.
m.
, Monday through Friday; may include hours outside of normal work hours on occasion.
Interview Date If you are selected to be interviewed for this position, interviews will be held on Wednesday, April 24, 2024.
Invitations to interview will be sent to the email address listed on the job application and will be based upon an assessment of education and experience.
If you require special accommodations to participate in the Stearns County hiring process, please contact us at 320-656-3606.